Refund Policy We strive to provide a satisfying and fair experience for all our players. To ensure transparency and trust, please review our refund policy regarding in-game purchases in Dungeon Hunter 5. Eligibility for Refunds Refunds are generally considered for in-game purchases that meet specific criteria, including: The purchased item, currency, or content was not delivered to your account. There were technical issues, such as server errors or game malfunctions, that prevented successful delivery or use of the purchased item. The item received differs significantly from its description at the time of purchase. The purchase was made unintentionally due to accidental clicks or misleading interface prompts. There are ongoing issues (bugs, crashes, account problems) making it impossible to access or use the purchased content. Refunds are typically not granted for purchases that have already been consumed, used, or transferred to other accounts. Requesting a Refund Players seeking a refund must submit a request through the official support channels or the in-game help section. Please provide relevant details, such as transaction ID, description of the issue, and any supporting evidence (e.g., screenshots). Requests will be reviewed on a case-by-case basis. Providing complete and accurate information may help expedite the process. Processing Time Refund requests are processed as quickly as possible, but please allow time for review and communication with our support team. If approved, refunds will be issued using the original payment method whenever possible. Special Considerations Abuse of the refund policy (e.g., repeated refund requests without valid reasons) may result in restrictions on future purchases or actions taken against the player’s account. Certain regions or payment providers may have additional terms or restrictions regarding digital refunds, which may affect eligibility. Contact and Support For any questions or to initiate a refund request, please reach out through our customer support team within the game or via the official website. Our goal is to address all refund requests fairly and transparently, ensuring a positive gaming experience for every player.